Sharper Tools – Restaurant Knife Exchange Onboarding
Step 1: Welcome & Account Setup
We welcome the restaurant and introduce our service.
Collect the main contact details and set up the customer in our system.
Discuss their knife inventory: types, quantities, and special requests.
Step 2: Knife Exchange Schedule
Set up a regular pickup/drop-off schedule (weekly, biweekly, or custom).
Confirm their preferred pickup/drop-off days and times.
Share our contact info for last-minute changes or urgent requests.
Step 3: Preparation for First Exchange
Give clear instructions on how to pack knives safely for pickup:
Use provided knife transport bins or wrap knives securely in towels or knife rolls.
Label bins with the restaurant’s name and any special sharpening instructions.
Explain safety and handling guidelines for staff.
Step 4: First Exchange
Our driver arrives at the agreed time and location.
Dirty knives are picked up and a fresh, professionally sharpened set is dropped off.
We provide a quick check-in and can answer questions or take feedback on the spot.
Step 5: Ongoing Service & Communication
Each pickup/drop-off comes with a quality guarantee: If any knife isn’t perfect, let us know and we’ll fix it.
Share an easy way to report issues or order extra sharpening (call/text/email/website).
Send regular friendly reminders about next scheduled exchange.
Step 6: Invoicing & Payment
Simple billing each month (or per exchange, as requested).
Multiple easy payment options: card, check, online payment.
Transparent, itemized invoices.
Step 7: Feedback & Relationship Building
After first month, check in for feedback. Adjust schedule or services as needed.
Stay in touch with monthly tips, seasonal offers, and updates.