Step 1: Welcome & Account Setup

• We welcome the restaurant and introduce our service.

• Collect the main contact details and set up the customer in our system.

• Discuss their knife inventory: types, quantities, and special requests.

Step 2: Knife Exchange Schedule for you to bring the Knives to me.

• Set up a regular exchange schedule (weekly, biweekly, or custom).

• Confirm their preferred exchange  days and times.

• Share our contact info for last-minute changes or urgent requests.

Step 3: Preparation for First Exchange

• Give clear instructions on how to pack knives safely for pickup:

  • Use provided knife transport bins or wrap knives securely in towels or knife rolls.

  • Label bins with the restaurant’s name and any special sharpening instructions.

• Explain safety and handling guidelines for staff.

Step 4: First Exchange Your  driver arrives at the agreed time at my location.

• Prepay for the month.

• Dull knives are dropped off and a fresh, professionally sharpened set is picked up.

• We provide a quick check-in and can answer questions or take feedback on the spot.

Step 5: Ongoing Service & Communication

• Each pickup/drop-off comes with a quality guarantee: If any knife isn’t perfect, let us know and we’ll fix it.

• Share an easy way to report issues or order extra sharpening (call/text/email/website).

• Send regular friendly reminders about next scheduled exchange.

Step 6: Invoicing & Payment

• Simple billing each month (or per exchange, as requested).

• Multiple easy payment options: card, paypal invoice or online payment.

• Transparent, itemized invoices.

Step 7: Feedback & Relationship Building

• After first month, check in for feedback. Adjust schedule or services as needed.

• Stay in touch with monthly tips, seasonal offers, and updates.